Last updated: 3 August 2026
Clear terms, fairly applied. These Terms & Conditions explain how you may use the Bethy Boilers website and the basis on which we provide quotations, boiler servicing, gas-safety work, repairs and related services. They are intended to protect both you and us without affecting the legal rights you have as a consumer.
Bethy Boilers is the trading name of Michael Husband, a sole trader providing boiler servicing and domestic gas-engineering services.
Our contact details are:
References in these terms to “Bethy Boilers”, “we”, “us” or “our” mean Michael Husband trading as Bethy Boilers. “You” and “your” mean the person using our website or purchasing our services.
These terms apply when you use this website, ask us for a quotation, accept a quotation, make a booking or ask us to begin work. Any quotation, booking confirmation, job sheet or other written terms we give you form part of our agreement with you.
If a quotation or booking confirmation expressly differs from these terms, the specific written term in that document will apply to the extent of the difference. Nothing in these terms excludes or restricts your statutory rights.
If you are acting wholly or mainly for purposes connected with your trade, business, craft or profession, please tell us before booking because some consumer rights described in these terms may not apply.
We take reasonable care to keep the information on our website accurate and useful. However, website content is general information and is not a substitute for inspecting your appliance, installation or property.
Prices, availability, service descriptions and offers shown online may change. Unless we expressly state otherwise, submitting an enquiry or booking request does not guarantee an appointment or create a contract. We will confirm whether we can accept the work.
We may update, suspend or withdraw website content where reasonably necessary. Any change will not alter a contract we have already agreed with you unless the change is agreed or the law permits it.
A quotation is a fixed price for the work and assumptions described in it. An estimate is an informed indication of likely cost and may change according to the work reasonably required. We will tell you whether a price is a quotation or an estimate.
A quotation may be subject to a site visit, survey, safe access, parts availability and the accuracy of the information you provide. Unless it states a different period, a quotation is valid for 30 days.
The quoted price covers only the work described. If we discover additional faults, unsafe conditions, hidden defects, asbestos or other circumstances that could not reasonably have been identified beforehand, we will explain the issue and seek your agreement before carrying out chargeable additional work, unless immediate action is reasonably necessary to make the situation safe.
A booking is accepted when we confirm the appointment or otherwise confirm that we have accepted the work. Appointment times are given in good faith. We will let you know as soon as reasonably possible if an emergency, earlier job, traffic, illness, parts delay or another event affects our arrival.
You must ensure that an adult authorised to make decisions is present, unless we agree another arrangement, and that we have safe and reasonable access to the property, appliance, gas meter, controls, flue and other relevant areas. You should secure pets and tell us about parking restrictions, access issues, vulnerable occupants and known hazards before the visit.
If we cannot safely or reasonably access the property or carry out the agreed work, we may need to postpone or cancel the visit. We will explain any charge before applying it, and any charge will reflect the reasonable loss or cost caused rather than act as a penalty.
You agree to:
You are responsible for obtaining any landlord, freeholder, managing-agent or other permission required for the work unless we expressly agree to do so.
We will perform our services with reasonable care and skill and in accordance with applicable legal and safety requirements. Where no completion time has been agreed, we will perform the service within a reasonable time.
A boiler service is a safety and performance inspection carried out at the time of the visit. It is not a guarantee that an appliance will remain fault-free afterwards. Some faults are intermittent or concealed and may not be apparent during routine servicing.
We may stop work where continuing would be unsafe, unlawful, outside our competence or contrary to manufacturer instructions. We may recommend another suitably qualified specialist where appropriate.
If we identify an unsafe gas appliance or installation, we will explain our findings and act in accordance with the applicable gas-industry unsafe-situations procedure. This may include issuing a warning notice, turning off or isolating an appliance, or asking for permission to disconnect it.
If you do not permit recommended safety action, we may need to follow the reporting or escalation steps required to protect people and property. A service, inspection or safety check does not include remedial work unless that work is expressly included in the booking or separately agreed.
We will use parts and materials that are reasonably suitable for the work. These may be manufacturer-branded or an appropriate compatible alternative where permitted. We will tell you where a material difference is relevant.
Parts availability and delivery times are controlled by suppliers and manufacturers. We will keep you reasonably informed about material delays and discuss suitable alternatives where available.
Removed parts will be disposed of unless you ask to keep them before we leave and it is safe and lawful to return them. Parts exchanged under a manufacturer or supplier warranty may need to be returned to that organisation.
You must pay the price agreed in the quotation, booking confirmation or other written agreement, together with any additional work you authorise. We will clearly explain whether VAT is included or applicable.
Unless we agree otherwise in writing, payment is due when the work is completed or when we issue the invoice. If work is carried out in stages, we may agree stage payments or request payment for specially ordered parts before ordering them.
If you genuinely dispute an invoice, please tell us promptly and explain the reason. You must still pay any undisputed amount. We may recover reasonable costs and any interest legally due on an overdue undisputed amount, but we will not apply a disproportionate charge.
Please give us as much notice as possible if you need to change or cancel an appointment. We normally ask for at least 24 hours’ notice.
If you cancel at short notice, are not present or do not provide access, we may charge only for the reasonable loss or cost caused, taking account of costs saved and whether we were able to use the time for other work. We will tell you about any applicable charge.
We may change or cancel an appointment if we cannot reasonably attend or perform the work. We will contact you as soon as reasonably possible and offer a new appointment or refund any amount paid for work not supplied. We are not responsible for loss that could not reasonably have been foreseen, but this does not limit any responsibility that the law does not allow us to exclude.
If you are a consumer and the contract is agreed online, by telephone, by email or at your home, you will normally have a legal right to cancel within 14 days without giving a reason. The cancellation period normally begins on the day after the service contract is made.
To cancel, you may email info@bethyboilers.co.uk or make another clear statement telling us of your decision. You do not have to use a particular form.
If you ask us to begin work during the 14-day cancellation period and then cancel after work has started, you may have to pay a proportionate amount for the service supplied up to cancellation. We will ask for your express request before starting within that period where the law requires it. Once a service has been fully performed following your express request and acknowledgement, the cancellation right may end.
The right to cancel may not apply to urgent repairs or maintenance that you specifically ask us to attend your home to carry out, to the extent of the urgent work and replacement parts needed for it. It may apply to additional services or goods supplied at the same visit.
Starting work within 14 days: when you book work that is due to start during the cancellation period, we may ask you to confirm: “I expressly request that Bethy Boilers begins the service during my 14-day cancellation period. I understand that if I cancel after work begins, I may need to pay for the service supplied, and that I may lose the right to cancel once the service is fully performed.”
Any workmanship guarantee or manufacturer’s parts warranty will be described in the quotation, invoice or warranty documents. Manufacturer warranties are subject to the manufacturer’s terms and may require registration, servicing or evidence of maintenance.
A guarantee or warranty is additional to your statutory rights. It does not remove your rights where services are not performed with reasonable care and skill or where goods do not meet the standards required by law.
A warranty does not normally cover an unrelated fault, fair wear and tear, misuse, accidental damage, unauthorised alteration, failure of existing components, contaminated system water, unsuitable utilities or a problem caused by someone else’s work. We will assess the circumstances fairly before deciding whether work is covered.
Please contact us as soon as reasonably possible if you believe there is a problem. Give us a reasonable opportunity to inspect the issue and, where appropriate, put the work right.
Under the Consumer Rights Act 2015, services must be provided with reasonable care and skill. Where the legal requirements are not met, you may be entitled to repeat performance, a price reduction or another remedy depending on the circumstances. Nothing in these terms limits those rights.
You should take reasonable steps to prevent avoidable damage. If there is an immediate danger, a smell of gas or suspected carbon monoxide, leave the affected area, avoid operating electrical switches, and follow current emergency guidance rather than waiting for a routine response from us.
We are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill. Loss is foreseeable if it was obvious that it would happen or both you and we knew it might happen when the contract was made.
We do not exclude or limit responsibility where it would be unlawful to do so. This includes responsibility for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of your statutory rights, or defective products where liability cannot legally be excluded.
We are not responsible for pre-existing defects, concealed conditions, failures unrelated to our work, inaccurate information supplied to us, or damage caused because our reasonable instructions were not followed. We are not responsible for business losses suffered by a consumer, such as loss of profit or business interruption, because our services are supplied for domestic and private use unless we expressly agree otherwise.
We are not responsible for delay or failure caused by an event outside our reasonable control, such as severe weather, transport disruption, utility failure, supplier or manufacturer delay, shortage of parts, illness, industrial action, fire, flood or a change in law.
We will contact you as soon as reasonably possible, take reasonable steps to reduce the effect and rearrange the work where appropriate. If a significant delay means the service can no longer reasonably be supplied, you may cancel and receive a refund for any service paid for but not provided.
We use personal information to respond to enquiries, provide quotations, manage appointments, perform and record work, take payment, meet safety and legal duties, handle complaints and operate our business.
For more information about what we collect, how we use it and your rights, please read our Privacy Policy. Information about website cookies is available in our Cookie Policy.
Our website may contain links to websites operated by other organisations. We do not control those websites and are not responsible for their content, availability or privacy practices. A link does not necessarily mean that we endorse the organisation or its services.
Unless otherwise stated, the website’s original text, branding, graphics and layout belong to Bethy Boilers or are used with permission. You may view and print pages for personal, non-commercial use. You must not copy, republish or commercially exploit protected material without permission, except where the law permits.
We want to resolve concerns fairly and promptly. Please email info@bethyboilers.co.uk with your name, contact details, service address, the date of the work and a clear description of the issue. We may ask for photographs, documents or access to inspect the work.
We will acknowledge and investigate your complaint within a reasonable time. If we cannot resolve it directly, we will give you any information about an appropriate certified alternative dispute resolution provider that the law requires us to provide. Whether we are required or willing to participate will be explained at that stage.
You may obtain independent consumer advice from the Citizens Advice consumer service. Using our complaints process does not affect your right to pursue another legal remedy.
If any part of these terms is found to be unlawful or unenforceable, the remaining terms will continue to apply. A delay in enforcing a right does not mean that the right has been waived.
Our contract is between you and us. No other person has a right to enforce it, except where the law provides otherwise. You may not transfer your rights or obligations without our agreement. We may transfer our rights or obligations only where this does not reduce your legal protections.
These terms and any dispute or claim are governed by the law of England and Wales. If you are a consumer, you may bring proceedings in the courts that apply to where you live, including Scotland or Northern Ireland where applicable.
We may update these terms to reflect changes to our services, website, business or legal obligations. The latest version will appear on this page with a revised “last updated” date. Changes will not retrospectively alter a contract already agreed unless you agree or the law permits the change.
If you have a question about these terms, a booking or our work, email:
Website: bethyboilers.co.uk
Correspondence address: Treetop House, Beechwood Road, Halifax, West Yorkshire, HX2 9BU
